Exchange and return
You can return or exchange a product that did not suit you within 14 days of purchase. This right is guaranteed by the Consumer Protection Act.
Conditions for exchange or return of goods in this case: According to Article 9 of the Law "On Consumer Protection", goods of good quality (without defects) can be exchanged or returned to the store within 14 days, excluding the day of purchase, if the following requirements are met:
Conditions for exchange or return of goods in this case: According to Article 9 of the Law "On Consumer Protection", goods of good quality (without defects) can be exchanged or returned to the store within 14 days, excluding the day of purchase, if the following requirements are met:
- the product was not in use and has no traces of use: scratches, chips, abrasions, traces of dissection, no traces of liquid entering the product or packaging, documentation;
- the appearance of the goods is preserved - that is, all the labels, stickers and other accessories of the goods remain unchanged, the goods are fully completed, packaged;
- all documents for the goods are present (instructions, warranty card, receipt or sales receipt confirming the purchase), all labels, factory markings and packaging are saved.
To return the goods, please contact us by phone: +38 (067) 999 10 10.